Resources For Life (HK) Ltd is committed to ensuring that your privacy is protected. Any and all information requested by Resources For Life (HK) Ltd by which you may be identified when using these websites will only be used in accordance with this privacy statement.
Resources For Life (HK) Ltd may amend this policy from time to time by updating this page. Please check this page from time to time to ensure that you are familiar and in agreement with any changes. This policy has been updated for GDPR Compliance and is effective from 24 May 2018
What we collect
We do not collect personal information from you unless you voluntarily supply it to us. ‘Personal information’ means information which identifies you as an individual, and may include your name, email address and/or telephone number.
What we do with the information gathered
Any of the information we collect from you may be used in one of the following ways:
- To improve our websites and offerings (We continually strive to improve our website offerings based on the information/feedback we receive from you.),
- To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.),
- To personalise your experience (Your information helps us to better respond to your individual needs.),
- To improve customer service (Your information helps us to respond more effectively to your customer service requests and support needs.),
- To administer a contest, promotion, survey or other website features,
- To operate the website and provide you with information or services you have requested,
- To send you information, respond to inquiries, and/or other requests or questions
Generally, we collect personal and other information from you when you email us, place an order for a product, course or programme offered on the website, opt-in to our digital mailing list. When you place an order on our website, you may be asked to enter your name, email address, credit card information, mailing address or phone number, as appropriate for the transaction. You have the option of visiting our websites anonymously.
We require this information to understand your needs and provide you with a better service, and in particular for the internal record keeping, periodical newsletters and very occasional promotional emails about new products, special offers or other information which we deem may be appropriate to you, using the email address you have provided or updated.
Non-personal or aggregate information may be shared with any number of parties, provided that such information shall not specifically identify you. We may automatically collect certain non-personal information about you when you visit the websites. “Non-personal information” may include, but is not limited to, the type of browser or device operating system you use, the website that linked you to our website, the time you spend and the pages you view on the websites, and your IP address. We may also aggregate information collected from website visitors, such as the number of users in a particular region or having particular characteristics.
We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected online, by email or telephone. However we cannot be responsible for any acts of digital spying carried out by rogue governments or their agencies. Any breach of data will be conveyed to customers within 72 hours of us finding out about it.
How do we protect your information?
We take all reasonable measures to ensure the personal information you disclose to us is kept secure. However, due to the inherently open nature of the internet, we cannot ensure or warrant the security of any information you provide online. We implement a variety of recommended and approved security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
With regard to debit or credit card transactions all personal and card information is administered by secure online payment processors PayPal and Stripe. Transactions are conducted on their secure servers and not on our website. The success or failure of payment transactions are then encrypted into our database to be only accessed by those personnel authorised with special access rights to our systems. These personnel are required to keep the information confidential.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Cookies are not used by us to automatically retrieve personal information from your device without your knowledge. We may contract with third-party service providers to assist us in better understanding our website visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you want to stop or restrict the placement of cookies or clear any cookies that may already be on your computer or device, please refer to and adjust your web browser preferences accordingly. Further information on cookies is available at www.allaboutcookies.org. By deleting our cookies or disabling future cookies you may not be able to access certain areas or features and functionality of our websites.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we have no control over that other website. We therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Do we disclose any information to outside parties?
We may also release your information when we believe release is necessary to comply with the law or when we reasonably believe we are required by law or legal process to enforce our website policies; protect the legal rights, property, or safety of Resource For Life (HK) Ltd or others; or investigate, prevent, or take action regarding suspected or actual unlawful or otherwise prohibited activities, including, but not limited to, fraud, harassment or other violations of law or the policies of the websites.
Where do we send your information?
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for the receipt of our newsletter or occasional promotional emails, you can change your mind at any time by either unsubscribing or writing to us at the Contact Us address on the website or emailing us at info (at) resourcesforlife (dot) net
If you have previously agreed to us using your personal information for the receipt of our newsletter or occasional promotional emails, you can change your mind at any time by either unsubscribing or writing to us at the Contact Us address on the website or emailing us at info (at) resourcesforlife (dot) net GDPR Article 17 Right of Erasure (“Right to be forgotten”).
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We don’t like it when companies do that to us and we receive unwanted spam emails, so we won’t do it to you.
You may request details of personal information which we hold about you which will be limited to name, contact details and order history. We do not at any time see or store your credit card details.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly amend the incorrect information.GDPR Article 16 Right of Rectification
How long do we keep your information?
If you provide us with personal information through the website, we retain your information for as long as necessary for our business purposes. This may include, but is not limited to, retaining such information to comply with our legal obligations, resolving legal disputes, and enforcing our agreements. Even if we delete some or all your personal information, we may continue to retain and use aggregate or anonymous data previously collected. Please note that we are not liable for any disclosures of your data due to errors or unauthorised acts of third parties.
We may also integrate social networking services into the websites. You understand that we do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our websites, we are doing so merely as an accommodation and, like you, we are relying upon those third-party services to operate properly and fairly.
You should be aware that information that you voluntarily include and transmit online in a publicly accessible blog, social network or otherwise online may be viewed and used by others. We are unable to control such uses of your personal information, and by using such services you assume the risk that the personal information provided by you may be viewed and used by third parties.
Children’s Online Privacy Compliance
To the extent prohibited by applicable law, Resources For Life (HK) Ltd does not allow use of our services by anyone younger than 18 years old. If you learn that anyone younger than 18 has unlawfully provided us with personal data, please contact us and we will takes steps to delete such information.
Our websites, products and services are not intended or designed to attract children under the age of 18. All our services and products are directed to people who are at least 18 years old or older. If we are made aware that we have received information about a minor under the age of 18 or any other information in violation of our policy, we will use reasonable efforts to locate and remove that information from our records. If you are under 18 years old and wish to ask a question or use this websites in any way which requires you to submit your personal information, please ask your parent or guardian to do so on your behalf.
As noted above, you may opt-out of or restrict the placement of cookies on your device or remove them from your browser by adjusting your web browser preferences. Please note that cookie-based opt-outs are not effective on many mobile devices. However, on many mobile devices, application users may opt out of certain mobile ads via their device settings.
Terms and Conditions
Please also visit our Terms and Conditions section, which establishes the requirements, agreements, disclaimers, and limitations of liability governing your use of our website.
Resources For Life (HK) Ltd Unit 706, 7/F., South Seas Centre, Tower 2,
75 Mody Road, TsimShaTsui, Hong Kong
ALL RIGHTS RESERVED